Refund policy

Lost or damaged orders
If your order arrives damaged or you received the wrong item, email packpals.help@gmail.com within 14 days of delivery with your order number and a photo. We’ll send a replacement or give you a refund.

If your order hasn’t arrived, email us after the estimated delivery date has passed, and we’ll help look into it. If it’s confirmed lost, or it still hasn’t arrived after a reasonable wait, we’ll send a replacement or give you a refund.

Changed your mind?
Mystery packs can’t be returned once opened. Other items may be returned within 14 days of delivery if they’re unused and in their original condition. Email us before sending anything back, and we’ll explain what to do. Customers pay return shipping unless we made a mistake.

Refunds
Approved refunds go back to your original payment method. Original shipping charges aren’t refunded unless the problem was our mistake.